Dear Trusted Clients,
Due to limited services being offered at other local ER/Specialty centers and limited staffing/services at some area primary care veterinary practices, our caseload during this period has been higher than our usual very busy summer caseload. We are also feeling the impact of the pandemic with some staffing shortages along with the extended protocols to keep our clients and employees safe but require more time.
We have made the decision to remain open during this time and offer full services with some adjustments to how we conduct business. We want to keep you safe during this Covid-19 outbreak while still providing the best of care for your pets.
As a means of promoting and preserving social distancing we are asking our clients to call us from our parking lot, and we will come to your vehicle to pick up your pet. If you have not visited AIMSS previously, please fill out a new client form here.
One of our team members will bring your pet to the treatment area to be assessed. After the doctor has evaluated the pet, you will then be called on the phone by the doctor or one of the nurses on duty, in which a recommendation for care will be given. We will provide an estimate via email and/or over the phone and collect payments via email and/or over the phone.
At this time, we are limiting people from entering our facility. Visitation of hospitalized pets will be strictly arranged on a timed basis, ideally in off- hours so we can avoid accumulation of clients in the waiting room. If you do enter our facility, we require a face-mask to be worn. We will also continue our diligent and aggressive cleaning protocols with a heightened awareness and care in this pandemic.
If you have a need for your pet to be transported to our facility due to not having a vehicle, please call us and we will try our best to arrange a pickup time if your pet is stable enough to wait.
We appreciate your patience and understanding during this time. We will continue to improve on our protocols daily. We strive to offer the best care for you and your pet.
The Doctors and Staff at AIMSS